Strategic Exec Operations Leader

Salesforce; Indianapolis (IN); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce is seeking a Director of Executive Operations & Leadership Engagement to join the Customer Success COO team in a strategic role. You will translate open-ended priorities into structured operational plans, governance forums, and compelling narratives across the organization.

Lead executive communications, drive cross-functional alignment, and oversee high-visibility initiatives. Ideal candidates have 10+ years in global SaaS, strong storytelling skills, and a track record of

Qualifications

• 10+ years of leadership in Executive Operations or related domains within global SaaS/tech.
• Proven ability to set operational frameworks and executive communications strategies.
• Strong stakeholder management across matrixed teams.
• Expertise in executive speechwriting and translating topics into presentations.
• Ability to convert ambiguous inputs into structured execution plans.
• Strong business acumen in Customer Success rhythms, finance, and employee engagement.

Responsibilities

• Establish and govern the operating rhythm and executive forums.
• Partner with CS COO leadership to streamline decision-making.
• Maintain executive focus by surfacing risks and guiding resolution.
• Own communications strategy and messaging for leadership.
• Shape agenda and content for executive forums and leadership meetings.
• Direct ad-hoc strategic priorities into structured plans across teams.

Skills

Executive Operations

Business Operations

Executive Communications

Strategic Program Management

SaaS / tech environment

Stakeholder management

Speechwriting

Narrative framing

Executive presentations

Operational modeling

Customer Success operations

Financial management

Employee engagement

Education

Bachelor's degree in Business Administration, Management, Operations Management, or a related field

Equivalent practical experience

Master’s degree or MBA preferred

Job description

Salesforce is seeking a Director of Executive Operations & Leadership Engagement to join the Customer Success COO team in a strategic role. You will translate open-ended priorities into structured operational plans, governance forums, and compelling narratives across the organization.

Lead executive communications, drive cross-functional alignment, and oversee high-visibility initiatives. Ideal candidates have 10+ years in global SaaS, strong storytelling skills, and a track record of