Director, Executive Operations & Leadership Engagement

Salesforce; Seattle (WA); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce is seeking a Director for Executive Operations & Leadership Engagement to join the Executive Operations team within the Customer Success COO organization. You will translate executive priorities into structured operational plans and high-visibility leadership forums, enabling leadership to act with clarity and impact.

You will own governance, communications, and priority initiatives across matrixed teams, driving cross-functional alignment and scalable execution for strategic programs

Qualifications

• Bachelor's degree in Business Administration, Management, Operations Management, or a related field.
• 10+ years of progressive leadership experience in Executive Operations, Business Operations, Executive Communications, or Strategic Program Management within a global SaaS or technology environment.
• Proven track record of setting operational frameworks, defining executive communications strategies, and managing senior stakeholder relationships across matrixed teams.
• Deep expertise in executive speechwriting, narrative framing, and translating complex operational and business topics into clear, compelling executive presentations.
• Exceptional ability to convert ambiguous inputs, rapid priority shifts, and open-ended executive requests into structured operational models.
• Strong business acumen across Customer Success rhythms, financial management cycles, and employee engagement models.

Responsibilities

• Establish and govern the overarching operating rhythm, decision-making frameworks, and executive forums across the organization to drive operational discipline and accountability.
• Partner closely with Customer Success COO leadership and key business partners to streamline decision-making, eliminate organizational friction, and drive to execution.
• Maintain executive focus on critical business decisions by filtering operational noise, surfacing emerging risks early, and guiding partner teams to resolve lower-level issues.
• Own the end-to-end communications strategy and messaging framework for leadership, ensuring tight alignment with broader organizational goals and company values.
• Shape the agenda, narrative structure, messaging flow, and presentation content for major executive forums, leadership summits, offsites, and all teams meetings.
• Direct high-stakes, ad-hoc strategic priorities on behalf of leadership, rapidly converting open-ended, complex challenges into structured execution plans across matrixed teams.

Education

Bachelor's degree in Business Administration, Management, Operations Management, or a related field

Job description

Salesforce is seeking a Director for Executive Operations & Leadership Engagement to join the Executive Operations team within the Customer Success COO organization. You will translate executive priorities into structured operational plans and high-visibility leadership forums, enabling leadership to act with clarity and impact.

You will own governance, communications, and priority initiatives across matrixed teams, driving cross-functional alignment and scalable execution for strategic programs