Strategic Enterprise XR Customer Success Manager

ArborXR; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

ArborXR, a leading enterprise XR device management platform, is seeking a Customer Success Manager in the United States. You will own a defined book of customers, drive retention, adoption, and expansion, and serve as the primary relationship owner through onboarding to renewal.

You will lead quarterly business reviews, identify expansion opportunities, and collaborate with IT stakeholders to ensure successful deployments across XR programs for large-scale training, operations, and innovation

Qualifications

• At least 3 years of experience in Customer Success, Account Management, or renewals-focused post-sale role in B2B SaaS.
• Proven ownership of renewals and retention outcomes, ideally with direct commercial responsibility.
• Experience managing a portfolio of accounts across segments with high-touch and broader coverage.

Responsibilities

• Own a defined book of customers from onboarding through renewal; be the primary relationship owner.
• Build multi-threaded relationships including program owners and IT/MDM administrators.
• Run structured check-ins, quarterly business reviews, and renewal conversations tied to ROI.
• Identify expansion opportunities and drive cross-sell/up-sell with Sales support.
• Maintain clean account data in CRM and feed product/market feedback to internal teams.

Skills

Account management

Renewals leadership

Customer relationships

Sales collaboration

Data analysis

CRM experience

Tools

HubSpot

Salesforce

Gainsight

Job description

ArborXR, a leading enterprise XR device management platform, is seeking a Customer Success Manager in the United States. You will own a defined book of customers, drive retention, adoption, and expansion, and serve as the primary relationship owner through onboarding to renewal.

You will lead quarterly business reviews, identify expansion opportunities, and collaborate with IT stakeholders to ensure successful deployments across XR programs for large-scale training, operations, and innovation