Enterprise XR Customer Success Manager

ArborXR; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

ArborXR is seeking a Customer Success Manager to own a book of customers and drive retention, adoption, and expansion across it. You will be the primary relationship owner, responsible for gross retention and renewal conversations for a portfolio deploying XR at scale across training programs, multi-site rollouts, and complex environments.

The role emphasizes onboarding, platform adoption (fleet management, content deployment, Insights, integrations), and proactive risk management, with a focus

Qualifications

• 3+ years in Customer Success, Account Management, or renewals-led post-sale roles in B2B SaaS.
• Proven ownership of renewals and retention outcomes, with direct commercial responsibility as applicable.
• Experience managing a portfolio across segments with high-touch and scalable coverage.

Responsibilities

• Own the full post-sale lifecycle for a portfolio, from onboarding through renewal and expansion.
• Lead renewal conversations and identify expansion opportunities within accounts.
• Maintain clean account data in HubSpot/Salesforce and coordinate with Support, RevOps, Channel, and Sales.

Skills

Account management

Renewals

Relationship management

Data-driven

CRM tooling

Tools

HubSpot

Salesforce

Gainsight

Job description

ArborXR is seeking a Customer Success Manager to own a book of customers and drive retention, adoption, and expansion across it. You will be the primary relationship owner, responsible for gross retention and renewal conversations for a portfolio deploying XR at scale across training programs, multi-site rollouts, and complex environments.

The role emphasizes onboarding, platform adoption (fleet management, content deployment, Insights, integrations), and proactive risk management, with a focus