Strategic Enterprise Technical Consulting Lead

Ramp; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

100% medical, dental & vision for you

One Medical annual membership

401(k) with employer match

Fertility HRA

Parental leave benefits

Pet insurance

In-office perks: lunch, snacks, drinks

Relocation expense coverage to NYC or

Job summary

Ramp is seeking a Senior Manager, Technical Consulting, Strategic to lead the post-sales delivery for our largest and most strategic accounts in the United States. You’ll own the end-to-end technical implementation, from discovery and design through go-live, adoption, and expansion, partnering with Activation to ensure time-to-value.

You’ll guide a team through complex ERP integrations, multi-entity structures, and executive sponsorships, while maintaining operating rigor and a credible

Qualifications

• 5+ years in technical consulting, solutions architecture, implementation, or professional services — with substantial time on enterprise or strategic accounts.
• 2-3+ years managing individual contributors and owning team-level outcomes; experience managing senior or principal-level ICs strongly preferred
• Proven track record owning post-sales implementation for large, complex customers
• Deep fluency in ERP and financial systems (NetSuite, Sage Intacct, Oracle, Workday Financials, Microsoft Dynamics), APIs, SSO/HRIS integrations, and core accounting workflows
• Ability to assess and guide technical solution design at enterprise complexity — and to tell the difference between a configuration problem, a product gap, and a customer process problem
• Experience building the operating model between two functions — e.g. delivery and onboarding, or services and customer success — and making shared accountability actually work
• Executive-grade communication — able to hold the room with a CFO or Controller, advocate for your team internally, and translate technical trade-offs into business consequences
• Demonstrated judgment in ambiguity and a bias toward ownership in a fast-changing, high-growth environment

Responsibilities

• Lead and grow the Strategic Technical Consulting team — coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segment
• Own post-sales technical implementation for the company's largest accounts — accountable for solution quality, delivery timelines, and technical outcomes across the portfolio
• Co-own activation milestones with Customer Activation — build a joint operating model where TC drives technical design and Activation drives adoption and enablement, with shared accountability for time-to-value and a single, coherent customer experience
• Serve as the terminal escalation point for complex technical and delivery challenges — ERP integration failures, custom API work, at-risk go-lives, and commitments made pre-sales that need to be re-scoped
• Define the Strategic delivery model — scoping standards, solution design review, rules of engagement with CSM/Activation, staffing and capacity models, and quality bars that hold up under enterprise scrutiny
• Run the function with operational rigor — forecast capacity, balance workload across accounts, instrument the team with KPIs (time-to-value, go-live on-time rate, escalation volume, adoption and expansion attach), and use the data in coaching and planning
• Partner cross-functionally at the leadership level — Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops — to align on roadmap, feedback loops, and segment strategy
• Turn field insight into product influence — synthesize what Strategic customers actually need, champion it with Product and Engineering, and close the loop back to the field
• Set precedent where none exists — make sound calls in ambiguous, high-stakes situations, document the reasoning, and teach the team to do the same

Skills

Leadership

ERP/Financial systems

Delivery management

Stakeholder communication

Solution design

Team coaching

Strategic accounts

Job description

Ramp is seeking a Senior Manager, Technical Consulting, Strategic to lead the post-sales delivery for our largest and most strategic accounts in the United States. You’ll own the end-to-end technical implementation, from discovery and design through go-live, adoption, and expansion, partnering with Activation to ensure time-to-value.

You’ll guide a team through complex ERP integrations, multi-entity structures, and executive sponsorships, while maintaining operating rigor and a credible