Mid-Market Technical Solutions Architect

Ramp; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible PTO

Health and wellness stipend

In-office lunch, snacks, drinks

Relocation support to NYC or SF

Job summary

Ramp is seeking a Technical Consultant to lead high-value integrations and configurations with customers. You will align with activation, account management, and engineering to design scalable financial solutions across ERP, HRIS, and API integrations.

You’ll help shape product direction by surfacing customer feedback and roadmaps while guiding complex implementation workstreams and ensuring successful outcomes.

Qualifications

• Bachelor's degree in computer science, engineering, finance, business, or a related field.
• 2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role.
• Familiarity with ERP systems (e.g., NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion); SAP S/4HANA or Sage Intacct expertise highly preferred.

Responsibilities

• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design.
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions, particularly ERP, HRIS, and API integrations.
• Collaborate with onboarding specialists and implementation leads to support technical workstreams, ensuring faster time-to-value and customer success.
• Work with customers to problem-solve technical hurdles and propose effective product implementations, with a deep understanding of integration options.
• Participate in technical discovery to understand customer systems and workflows, and recommend Ramp architecture, including Ramp API usage.
• Serve as a subject-matter expert across HRIS and Accounting integrations, partnering with Sales, Product and partners to advocate for integration development.
• Troubleshoot integration blockers and guide customers through complex configuration decisions without coding.
• Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases.
• Influence Ramp’s product roadmap by channeling customer pain points and feedback to Product and Engineering teams.

Education

Bachelor's degree in CS/Engineering/Finance/Business

Tools

ERP systems

Job description

Ramp is seeking a Technical Consultant to lead high-value integrations and configurations with customers. You will align with activation, account management, and engineering to design scalable financial solutions across ERP, HRIS, and API integrations.

You’ll help shape product direction by surfacing customer feedback and roadmaps while guiding complex implementation workstreams and ensuring successful outcomes.