Strategic Enterprise Technical Account Lead

REPAY; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Bonus program

Job summary

REPAY is seeking an Enterprise Technical Account Manager (eTAM) to act as a trusted technical advisor to strategic enterprise clients. You will own the ongoing technical relationship, understanding client environments and use of REPAY solutions, and collaborate with Product, Engineering, Sales, and Client Success to ensure success.

The role requires strong API integration experience, cross-functional collaboration, and a proactive, ownership-driven approach.

Qualifications

• 5+ years in Technical Account Management or similar client-facing tech roles.
• Experience with enterprise/SaaS/fintech environments.
• Strong understanding of API integrations (REST, webhooks).
• Ability to coordinate across multiple technical teams to resolve issues.

Responsibilities

• Serve as a trusted technical advisor and key point of contact for assigned enterprise clients.
• Build and maintain relationships with client stakeholders across technical, operational, and business functions.
• Provide technical guidance and consultation throughout the client lifecycle.
• Coordinate with Product, Engineering, Support, Operations to address client needs and priorities.
• Identify technical risks and opportunities and drive action.
• Lead resolution of complex technical issues and client escalations.
• Advocate for client feedback and evolving priorities internally.
• Support adoption and ongoing success of REPAY products.

Skills

Technical TAM

Solutions Engineering

Implementation Engineering

Technical Consulting

Customer Engineering

SaaS Experience

API Integrations

REST APIs

Cross-functional

Stakeholder Management

Communication Skills

Project Management

Tools

Postman

SQL

Job description

REPAY is seeking an Enterprise Technical Account Manager (eTAM) to act as a trusted technical advisor to strategic enterprise clients. You will own the ongoing technical relationship, understanding client environments and use of REPAY solutions, and collaborate with Product, Engineering, Sales, and Client Success to ensure success.

The role requires strong API integration experience, cross-functional collaboration, and a proactive, ownership-driven approach.