Senior Enterprise Technical Account Manager

REPAY Management Services; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health premiums fully covered

Life and disability insurance

401(k) matching

Employee Stock Purchase Plan

Annual Bonus Program

Job summary

REPAY seeks an Enterprise Technical Account Manager (eTAM) to act as a trusted technical advisor for strategic enterprise clients. You will own ongoing technical relationships, understand client environments, and drive successful outcomes with REPAY solutions.

In this role, you will guide technical discussions, navigate complex integrations, and collaborate with Product, Engineering, Support, Operations, and Sales teams to optimize client adoption and success.

Qualifications

• 5+ years in Technical Account Management or similar client-facing technical role.
• Experience with enterprise SaaS/fintech environments.
• Strong understanding of API-based integrations and data flows.
• Proven ability to coordinate resolution across multiple technical teams.
• Excellent written and verbal communication; able to translate technical concepts for non-technical audiences.

Responsibilities

• Serve as trusted technical advisor and main contact for assigned enterprise clients.
• Build and maintain relationships with client stakeholders across functions.
• Provide technical guidance and lifecycle support for REPAY solutions.
• Collaborate with product, engineering, support, and sales teams to address client needs.
• Identify risks and opportunities; drive appropriate actions with clients and internal teams.
• Coordinate resolution of complex technical issues and client escalations.

Skills

Technical Account Management

SaaS

API integrations

Issue resolution

Relationship building

Communication

Project management

Cross-functional collaboration

Tools

Postman

SQL

Monitoring tools

Job description

REPAY seeks an Enterprise Technical Account Manager (eTAM) to act as a trusted technical advisor for strategic enterprise clients. You will own ongoing technical relationships, understand client environments, and drive successful outcomes with REPAY solutions.

In this role, you will guide technical discussions, navigate complex integrations, and collaborate with Product, Engineering, Support, Operations, and Sales teams to optimize client adoption and success.