Enterprise Technical Account & Delivery Lead

FreedomPay; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

FreedomPay seeks a Technical Account Manager (TAM) to own end-to-end success for enterprise accounts, combining technical and business acumen to drive complex global implementations.

You will lead cross-functional delivery, translate client needs into executable workstreams, and maintain high client satisfaction by managing milestones, budgets, and documentation. Some US travel is required.

Qualifications

• 5+ years in a client-facing technical role (TAM, IT PM, Solutions Architect, or similar).
• Experience with API-based products, system integrations, and enterprise configurations.
• Bachelor's degree in Computer Science, Engineering, MIS, or related field; PMP or Scrum Master preferred.
• Willingness to travel up to 15-20% within the U.S.

Responsibilities

• Own the full lifecycle of assigned enterprise accounts, from onboarding through ongoing support.
• Act as program manager—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support.
• Lead delivery of complex software implementations on time, within scope and budget.
• Translate client needs into actionable internal workstreams and prioritise deliverables.
• Conduct client meetings to review delivery progress and opportunities for optimization.
• Manage project documentation including requirements, design specs, release notes, and training materials.
• Track milestones, budgets, and invoicing; coordinate with vendors and client PMs.
• Inform roadmap decisions and advocate for client priorities across Sales, Product, and Engineering.

Skills

Project management

Communication

Agile methodologies

Jira

DevOps

MS Project

Education

Bachelor's degree in CS/Engineering/MIS

Tools

Jira

DevOps

MS Project

Job description

FreedomPay seeks a Technical Account Manager (TAM) to own end-to-end success for enterprise accounts, combining technical and business acumen to drive complex global implementations.

You will lead cross-functional delivery, translate client needs into executable workstreams, and maintain high client satisfaction by managing milestones, budgets, and documentation. Some US travel is required.