Enterprise Technical Account Manager | Delivery Lead

FreedomPay; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

FreedomPay is seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.

The ideal candidate thrives in fast-paced environments, is fluent in both technical and business contexts, and is energized by solving problems across

Qualifications

• 5+ years in a client-facing technical role such as TAM, IT PM, Solutions Architect, or Implementation Manager in SaaS/payments.
• Strong project and stakeholder management across multiple high-touch accounts and delivery streams.
• Experience with API-based products, system integrations, and enterprise platform configurations.

Responsibilities

• Own end-to-end lifecycle of assigned enterprise accounts as primary technical and strategic contact.
• Drive cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
• Lead delivery of complex software implementations on time, within scope and budget.
• Translate client needs into actionable internal workstreams with clear prioritization.
• Conduct client-facing meetings to review progress, usage trends, and optimization opportunities.
• Manage project docs including requirements, designs, release notes, and training materials.
• Track milestones, budgets, and invoicing; coordinate with vendors and client PMs.

Skills

Client-facing

Project management

Technical literacy

Cross-functional collaboration

Education

Bachelor's degree in Computer Science/Engineering/MIS

PMP or Scrum Master certification

Tools

Jira

MS Project

DevOps tooling

Job description

FreedomPay is seeking a solution-oriented Technical Account Manager (TAM) to join our growing team and serve as a trusted partner to our most strategic enterprise clients. This role blends deep technical acumen with strong project management and client engagement skills to drive successful delivery of complex, global implementations.

The ideal candidate thrives in fast-paced environments, is fluent in both technical and business contexts, and is energized by solving problems across