Strategic Enterprise TAM - Tech Partnerships

Adobe Inc.; Lehi (UT); On-site; USD 117,000 - 210,000; Full time

Job summary

Adobe seeks a Technical Account Manager to guide large enterprise customers through Adobe Experience Cloud, maintaining health and promoting adoption across their environments. You will lead cross-functional efforts to align technical plans with business goals.

You will be the primary technical contact for multiple customers, engaging developers, analysts, directors, and executives to drive value and ensure successful implementations. Utah-based role with travel as needed.

Qualifications

• Bachelor's Degree in related field or equivalent experience.
• At least five years of full-time experience in consultative or customer-support roles in marketing technology.
• Excellent CX focus and communication abilities.
• Ability to adapt to new technologies and learn quickly.
• Strong presentation skills and experience engaging executives.

Responsibilities

• Be a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts.
• Maintain regular communication with external and internal teams, managing customer expectations.
• Engage with Directors and VP-Level executives to translate business needs into technical plans.
• Collaborate with Adobe Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and Consulting teams to address issues and requests.
• Provide detailed reviews of service disruptions and prelaunch planning.
• Analyze and present impactful data and insights to leadership.
• Understand customers' environments to assist Adobe service teams.
• Serve as the primary technical contact for multiple customers.

Skills

Customer focus

Communication skills

Presentation skills

Stakeholder management

Strategic thinking

Technical acumen

Education

Bachelor's degree in related field

Tools

Adobe Experience Cloud

Adobe Analytics

JavaScript

HTML5

REST

XML

JSP

Job description

Adobe seeks a Technical Account Manager to guide large enterprise customers through Adobe Experience Cloud, maintaining health and promoting adoption across their environments. You will lead cross-functional efforts to align technical plans with business goals.

You will be the primary technical contact for multiple customers, engaging developers, analysts, directors, and executives to drive value and ensure successful implementations. Utah-based role with travel as needed.