Experience Cloud TAM — Strategic Client Partner

Adobe; Lehi (UT); On-site; USD 117,000 - 210,000; Full time

Job summary

Adobe is seeking a Technical Account Manager in Utah to guide our largest customers through operational demands of the Adobe Experience Cloud. You will maintain executive relationships, translate business needs into technical plans, and coordinate with multiple Adobe teams to resolve issues and foster adoption.

You will serve as a primary technical contact, respond to inquiries, monitor health, and drive proactive improvements while traveling 15–20% as needed.

Qualifications

• Bachelor’s Degree in related field or equivalent experience.
• At least five years of full-time experience in consultative, customer support and/or related role in marketing technology.
• Exceptional CX focus and abilities.
• Demonstrable ability to adapt to new technologies and learn quickly.
• Proven presentation skills, including confidence and comfort over the phone and in front of audiences both small and large.
• Professional demeanor and ability to lead teams with dynamic strengths.
• Willingness to travel 15–20%.

Responsibilities

• Be a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
• Maintain regular communication with both the external and internal teams, constantly handling customer expectations
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans
• Work hands-on with Adobe Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the rest of the Consulting practice to address issues, questions, and requests
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Analyze and present impactful data and insight to leadership
• Demonstrate knowledge of your customers’ environments to assist Adobe service teams in better serving your customers

Skills

CX focus

Presentation skills

Written communication

Conflict resolution

Time management

Team leadership

Travel

Strategic thinking

Education

Bachelor’s Degree in related field

Tools

Adobe Analytics

Adobe Experience Cloud

Job description

Adobe is seeking a Technical Account Manager in Utah to guide our largest customers through operational demands of the Adobe Experience Cloud. You will maintain executive relationships, translate business needs into technical plans, and coordinate with multiple Adobe teams to resolve issues and foster adoption.

You will serve as a primary technical contact, respond to inquiries, monitor health, and drive proactive improvements while traveling 15–20% as needed.