Technical Account Manager

Software Guidance & Assistance, Inc. (SGA, Inc.); Lehi (UT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Diverse team with core values of customer service

Commitment to employee development

Equal Opportunity Employer

Job summary

A women-owned technology firm is searching for a Technical Account Manager for a contract assignment in Lehi, UT. This role involves maintaining high levels of customer satisfaction and engaging with executives. Candidates should possess strong communication skills, adaptability to new technologies, and experience in enterprise projects. The ideal candidate will have a Bachelor's Degree and at least seven years in a related role, making significant contributions to customer solutions. This position offers the flexibility of remote work.

Qualifications

• Strong written and verbal communication skills in English; other languages are a plus.
• Experience organizing and leading high-profile customer meetings.
• Ability to adapt quickly to new technologies.
• Customer-facing experience in enterprise projects.
• Demonstrated problem-solving abilities and strategic insight.

Responsibilities

• Be a central point of contact ensuring high customer satisfaction.
• Maintain communication with external and internal teams.
• Engage with executives to translate business needs.
• Coordinate efforts to optimize product performance.

Skills

Written and verbal communication skills

Presentation skills

Adaptability to new technologies

Customer-facing experience

Analytical Problem Solving

Building Customer/Partner Relationships

Project Management

Education

Bachelor's Degree in related field

Tools

Java

SQL

JavaScript

CSS

Adobe Experience Platform

Job description

Overview

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Account Manager for a contract assignment with one of our premier SaaS clients in Lehi, UT. Also open to remote candidates in PST, MST or CST.

As large enterprises invest, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. They produce and deliver a prescribed set of technical services crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realization. A person in this role possesses customer-facing and interpersonal skills that enable you to represent the client best within a customer's ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership — including internally — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in solutions.

Responsibilities

• Be a central point of contact while ensuring high levels of customer satisfaction
• Maintain regular communication with external and internal teams, managing expectations
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimize product performance and customer adoption
• Lead and guide customer through complex environment changes and upgrades
• Supervise the management of technical critical issues and customer concerns
• Share proactive notifications and recommendations of upcoming releases and possible impact
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables and guidelines
• Continually develop both technical and soft skills individually

Required Skills

• Very strong written and verbal communication skills in English a must; other languages would be advantageous
• Proven presentation skills, and experience organizing and leading high-profile customer calls and meetings
• Demonstrable ability to adapt to new technologies and learn quickly
• Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
• Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Platform (RTCDP, AJO, CJA) Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront
• Bachelor's Degree in related field of the technical industry or equivalent experience; at least seven years of full-time experience in a consultative, development, customer support and/or related role in marketing technology

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Please note: This posting focuses on the Technical Account Manager role and does not include additional job feed items or related postings.