Executive Enterprise Support Leader

Amazon; Cupertino (CA); Presencial; USD 231 000 - 313 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Resumo da oferta

Amazon in Cupertino, CA seeks an Enterprise Support Operations Manager to lead enterprise accounts and drive proactive, high-availability support for mission-critical AWS services. You will coordinate with engineering teams and customer stakeholders to resolve complex issues, benchmark performance, and deliver insights that improve operational outcomes.

The role requires Bachelor’s degree with a preference for a Master’s, strong leadership, and the ability to communicate technical concepts to

Qualificações

• Bachelor's degree required.
• Master's degree preferred.

Responsabilidades

• Executive leadership and ability to hold AWS technical conversations.
• Lead enterprise accounts and oversee support cases.
• Collaborate with AWS engineers to resolve customer issues quickly.
• Provide periodic reviews of operational performance to customers.
• Participate in customer meetings onsite or via phone.

Formação académica

Bachelor's degree

Master's degree

Descrição da oferta de emprego

Amazon in Cupertino, CA seeks an Enterprise Support Operations Manager to lead enterprise accounts and drive proactive, high-availability support for mission-critical AWS services. You will coordinate with engineering teams and customer stakeholders to resolve complex issues, benchmark performance, and deliver insights that improve operational outcomes.

The role requires Bachelor’s degree with a preference for a Master’s, strong leadership, and the ability to communicate technical concepts to