Strategic Enterprise Support Leader

Amazon Web Services (AWS); Herndon (VA); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Sr. Enterprise Support Manager to lead a team delivering AWS Support/Unified Operations (UOps) to Strategic customers in the VA region.

You will guide incident response, runbooks, and operational reviews with senior customer personnel and AWS engineers to ensure reliable, scalable cloud workloads. You will partner with sales leadership to plan launches and ongoing operations, elevate customer voices, and drive prioritization of business needs for strategic

Qualifications

• 5+ years of management of technical, enterprise customer facing resources or equivalent experience.
• 5+ years of direct customer engagement, with a focus on support to senior executives (VP and C-level) experience.
• 7+ years of design/implementation/operations/consulting with distributed applications experience.

Responsibilities

• Champion and advocate for strategic customers within Amazon Web Services (be their voice).
• Develop and lead a team of Technical Account Managers responsible for solving technical issues and working directly with AWS engineers to ensure customer issues are resolved promptly.
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment and operational resilience in the cloud.
• Help strategic customers define IT and business processes that work well with cloud deployments.
• Engage with customer executives to translate business needs into technical and operational plans.
• Work with AWS executive leadership to influence the product roadmap.
• Drive proactive operational and security risk mitigation through application-specific reviews and rapid incident response.
• Provide detailed reviews of service disruptions metrics and pre-launch planning.

Skills

People management

Executive communication

Customer engagement

Leadership

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. is seeking a Sr. Enterprise Support Manager to lead a team delivering AWS Support/Unified Operations (UOps) to Strategic customers in the VA region.

You will guide incident response, runbooks, and operational reviews with senior customer personnel and AWS engineers to ensure reliable, scalable cloud workloads. You will partner with sales leadership to plan launches and ongoing operations, elevate customer voices, and drive prioritization of business needs for strategic