Strategic Enterprise Success Partner (Remote)

spinwheelio

United States

Remote

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Stock options

Unlimited PTO

Company retreats

Job summary

Spinwheel is seeking an Enterprise Customer Success Manager to own and grow relationships with strategic customers in a fully remote role across the US or Canada. You will guide executive conversations, drive adoption, and align success plans with measurable business outcomes, ensuring renewal and expansion while managing customer health and risk.

You will work cross-functionally with Product, Engineering, Sales, and Compliance to resolve complex issues and turn customer insights into product

Qualifications

7–10+ years in Customer Success, Account Management, or similar client-facing SaaS role.
Experience managing ~50+ customers representing $2M+ revenue.
Strong track record with complex, high-value enterprise relationships.
Experience building credibility with senior executives.
Ability to connect customer objectives to product adoption, retention, and expansion.
Strong commercial instincts and expansion opportunity development.
Excellent problem-solving and ability to bring structure to ambiguous or high-pressure situations.
Ability to coordinate across technical and business teams without losing momentum.
Ability to lead a C-suite conversation and tactical troubleshooting sessions.

Responsibilities

Own strategic enterprise relationships from post-sale through implementation, adoption, expansion, and renewal with health and growth accountability.
Become a trusted advisor to executive, operational, and technical stakeholders by understanding their priorities.
Build and execute customer success plans linking product adoption to measurable business outcomes.
Drive adoption and expansion by identifying where Spinwheel adds value and turning it into action.
Lead high-impact executive reviews focused on performance, priorities, issues, and roadmap alignment.
Own the signal on customer health, renewal risk, and expansion opportunities.
Lead complex customer issues through resolution with Product, Engineering, Sales, and Compliance.
Bring the voice of the customer into Spinwheel to influence roadmap and GTM strategy.
Help scale Customer Success by improving onboarding, engagement, support, and growth of enterprise customers.
Create customer advocates through references, case studies, and testimonials.