Remote Enterprise Customer Success Leader

Spinwheel Solutions Inc.; Oakland (CA); On-site; USD 115,000 - 165,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Stock options

Unlimited PTO

Job summary

Spinwheel Solutions Inc. is seeking an Enterprise Customer Success Manager to own and grow relationships with Spinwheel’s strategic customers, ensuring continued value delivery, risk management, and expansion opportunities.

You will engage with executives and operating teams, translating business goals into success plans and coordinating with Product, Engineering, Sales, and Compliance to resolve issues and advance the partnership.

Qualifications

• 7–10+ years of experience in CS, AM, Strategic Accounts, or similar client-facing role in SaaS/fintech.
• Experience managing a book of ~50+ customers representing $2M+ revenue.
• Strong track record with complex, high-value enterprise relationships.
• Experience building credibility with senior executives.
• Ability to map customer objectives to product adoption, retention, and expansion.
• Strong commercial instincts and expansion identification.
• Ability to lead across technical and business teams without losing momentum.
• Capable of guiding a C-suite conversation and hands-on troubleshooting.

Responsibilities

• Own strategic enterprise relationships post-sale through implementation, adoption, expansion, and renewal.
• Become a trusted advisor to executive, operational, and technical stakeholders.
• Build and execute customer success plans linking product adoption to business outcomes.
• Drive adoption and expansion by identifying value and turning opportunities into action.
• Lead high-impact executive reviews focused on performance, priorities, and roadmap alignment.
• Monitor customer health, renewals risk, and expansion opportunities.
• Resolve complex issues with Product, Engineering, Sales, and Compliance.
• Capture customer insights to influence product roadmap and GTM strategy.
• Help scale CS by improving onboarding, engagement, support, and growth.
• Create customer advocates through references, case studies, and testimonials.

Skills

Enterprise relationships

Account management

Strategic accounts

SaaS experience

Executive communication

Problem solving

Cross-functional coordination

Renewal & expansion focus

Job description

Spinwheel Solutions Inc. is seeking an Enterprise Customer Success Manager to own and grow relationships with Spinwheel’s strategic customers, ensuring continued value delivery, risk management, and expansion opportunities.

You will engage with executives and operating teams, translating business goals into success plans and coordinating with Product, Engineering, Sales, and Compliance to resolve issues and advance the partnership.