Remote SaaS: Enterprise Customer Success Manager

Jobgether SRL

United States

On-site

USD 85,000 - 125,000

Full time

6 days ago

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Benefits offered by this job

Fully remote within the United States

Full-time position

Job summary

Partner Company is seeking a Customer Success Manager based in the United States to guide enterprise customers through onboarding, adoption, optimization, and value realization. You will coordinate across SaaS implementations, drive post-go-live programs, and partner with product, sales, and support to improve outcomes.

You will manage health indicators, risk mitigation, and renewal strategies while enabling organizational change and AI-enabled capabilities.

Qualifications

Experience in enterprise SaaS onboarding and post-go-live adoption.
Ability to guide executive stakeholders through success plans and risk mitigation.
Proven track record coordinating cross-functional teams for complex SaaS programs.
Understanding of contract lifecycle management principles and related processes.
Familiarity with AI-enabled software adoption and customer success metrics.

Responsibilities

Own post-implementation journey including onboarding readiness, adoption, health, and renewals.
Lead onboarding and post-go-live programs with stakeholder alignment and success planning.
Develop success plans linking objectives, milestones, risks, and product capabilities.
Advise on contract lifecycle management best practices across intake to governance.
Monitor adoption and health indicators; proactively coordinate recovery plans.
Lead executive business reviews and strategic sessions on progress and value.
Collaborate with cross-functional teams to improve customer outcomes.
Support organizational change management and sustained product adoption.
Identify renewal and expansion opportunities with account management.