Strategic Enterprise Customer Success Manager – Remote

Spinwheel; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Stock options

Unlimited PTO

Company retreats

Job summary

Spinwheel is a fully remote API platform for real-time credit data and payments. We seek an Enterprise Customer Success Manager to own and grow strategic relationships with Spinwheel’s major customers, driving value, risk mitigation, and account expansion.

You’ll lead executive conversations, align success plans with business outcomes, and coordinate across Product, Engineering, Sales, and Compliance to ensure customer outcomes and long-term partnerships.

Qualifications

• 7–10+ years in Customer Success or similar client-facing role in SaaS/fintech.
• Manage a book of 50+ customers representing $2M+ revenue.
• Proven track record in complex, high-value enterprise relationships.
• Ability to engage senior executives and translate objectives into outcomes.
• Strong commercial instincts and expansion opportunities.

Responsibilities

• Own strategic enterprise relationships from post-sale to renewal.
• Advise executives and operational/tech stakeholders.
• Create customer success plans linking adoption to revenue outcomes.
• Drive adoption and expansion across the portfolio.
• Lead executive business reviews on performance and roadmap.
• Monitor renewal risk and changes in customer sentiment.
• Resolve complex issues with Product, Eng, Sales and Compliance.
• Capture customer voice to influence product roadmap.
• Scale CS by improving onboarding, engagement, and support.
• Create customer advocates via references and case studies.

Skills

Enterprise CS

Account management

Strategic accounts

Executive relationships

Expansion opportunities

Problem solving

Job description

Spinwheel is a fully remote API platform for real-time credit data and payments. We seek an Enterprise Customer Success Manager to own and grow strategic relationships with Spinwheel’s major customers, driving value, risk mitigation, and account expansion.

You’ll lead executive conversations, align success plans with business outcomes, and coordinate across Product, Engineering, Sales, and Compliance to ensure customer outcomes and long-term partnerships.