Strategic Enterprise Success Partner (Remote)

Foley; Boston (MA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Wellness programs

Employee assistance program

Job summary

Foley is seeking an Enterprise Customer Success Manager to partner with our largest customers, drive retention and expansion, and deliver measurable outcomes using Foley’s safety and compliance platform. You’ll coordinate with Sales, Product, Marketing, and Support to align roadmaps with customer goals and ROI.

You’ll manage executive-level relationships, monitor health signals, and pursue opportunities to expand usage while ensuring exceptional customer experience across the US-based remote

Qualifications

• 5–7 years of experience in Customer Success, Account Management, or a related SaaS role—preferably in compliance, logistics, or transportation.
• Adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning.
• Strong ability to build trust with senior stakeholders across HR, Compliance, Safety, and Procurement.
• Data-driven, collaborative, and able to translate customer objectives into tangible business outcomes.
• Proactive, resourceful, and energized by solving complex customer challenges.
• Understanding of DOT compliance (e.g., FMCSA, PHMSA) and how it connects to technology adoption.

Responsibilities

• Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
• Develop and execute account plans aligned with customer goals and business outcomes.
• Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
• Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
• Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
• Contribute to scaling initiatives that improve customer success processes, tools, and programs.

Job description

Foley is seeking an Enterprise Customer Success Manager to partner with our largest customers, drive retention and expansion, and deliver measurable outcomes using Foley’s safety and compliance platform. You’ll coordinate with Sales, Product, Marketing, and Support to align roadmaps with customer goals and ROI.

You’ll manage executive-level relationships, monitor health signals, and pursue opportunities to expand usage while ensuring exceptional customer experience across the US-based remote