Enterprise Customer Success Leader: ROI, Growth & Retention

Foley; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Wellness programs

Employee assistance program

Job summary

Foley is seeking an Enterprise Customer Success Manager to partner with our largest enterprise customers, driving retention, expansion, and measurable business outcomes through Foley’s compliance and safety solutions. You’ll combine industry expertise with a consultative, data-driven approach to boost customer value and satisfaction.

You’ll lead strategic relationships, develop account plans, and collaborate across Sales, Product, Marketing, Implementation, and Support.

Qualifications

• 5–7 years of experience in Customer Success, Account Management, or a related SaaS role.
• Experience supporting compliance, logistics, or transportation clients is preferred.
• Experience managing enterprise portfolios and leading strategic account planning.
• Ability to build trust with senior stakeholders across HR, Compliance, Safety, and Procurement.
• Data-driven, collaborative, and able to translate customer objectives into business outcomes.
• Proactive, resourceful, and energized by solving complex customer challenges.
• Understanding of DOT compliance across FMCSA, PHMSA, etc., and how it connects to technology adoption.

Responsibilities

• Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
• Develop and execute account plans aligned with customer goals and business outcomes.
• Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
• Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
• Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
• Contribute to scaling initiatives that improve customer success processes, tools, and programs.

Job description

Foley is seeking an Enterprise Customer Success Manager to partner with our largest enterprise customers, driving retention, expansion, and measurable business outcomes through Foley’s compliance and safety solutions. You’ll combine industry expertise with a consultative, data-driven approach to boost customer value and satisfaction.

You’ll lead strategic relationships, develop account plans, and collaborate across Sales, Product, Marketing, Implementation, and Support.