Director of Onboarding & CS Leadership - Remote

OpenKrill; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Benefits package

Job summary

Foley seeks a Director of Customer Success Onboarding to lead onboarding for all Foley customers, from SMB to Enterprise. You own end-to-end onboarding, manage a team of onboarding specialists and managers, and partner with Sales, CS Management, and Operations to drive go-live and value realization.

You will shape strategy, playbooks, and scalable processes across segments, hire and coach talent, and own onboarding KPIs with a remote-first posture and occasional in-person collaboration in EST

Qualifications

• 7+ years in Customer Success, Onboarding or Implementation in a tech company.
• Experience leading onboarding across SMB to Enterprise.
• Strong cross-functional collaboration with Sales, Operations and CS leadership.
• Track record building scalable onboarding processes and playbooks.

Responsibilities

• Lead the Onboarding Team across SMB, Mid-Market, and Enterprise segments.
• Define strategy, structure, and standards for customer onboarding.
• Partner with Sales on deal scoping and handover to onboarding.
• Work with Operations on services and implementation plans.
• Collaborate with CS Management to ensure seamless transitions to ongoing account management.
• Own onboarding processes, playbooks, and tooling at scale.
• Hire, coach, and develop onboarding staff and growth paths.
• Own onboarding KPIs and report progress to CS leadership.
• Act as escalation point for onboarding risks or delays.

Tools

Salesforce

Planhat

Job description

Foley seeks a Director of Customer Success Onboarding to lead onboarding for all Foley customers, from SMB to Enterprise. You own end-to-end onboarding, manage a team of onboarding specialists and managers, and partner with Sales, CS Management, and Operations to drive go-live and value realization.

You will shape strategy, playbooks, and scalable processes across segments, hire and coach talent, and own onboarding KPIs with a remote-first posture and occasional in-person collaboration in EST