Enterprise Customer Success Manager

Foley; Boston (MA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Wellness programs

Employee assistance program

Job summary

Foley is seeking an Enterprise Customer Success Manager to partner with our largest customers, drive retention and expansion, and deliver measurable outcomes using Foley’s safety and compliance platform. You’ll coordinate with Sales, Product, Marketing, and Support to align roadmaps with customer goals and ROI.

You’ll manage executive-level relationships, monitor health signals, and pursue opportunities to expand usage while ensuring exceptional customer experience across the US-based remote

Qualifications

• 5–7 years of experience in Customer Success, Account Management, or a related SaaS role—preferably in compliance, logistics, or transportation.
• Adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning.
• Strong ability to build trust with senior stakeholders across HR, Compliance, Safety, and Procurement.
• Data-driven, collaborative, and able to translate customer objectives into tangible business outcomes.
• Proactive, resourceful, and energized by solving complex customer challenges.
• Understanding of DOT compliance (e.g., FMCSA, PHMSA) and how it connects to technology adoption.

Responsibilities

• Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.
• Develop and execute account plans aligned with customer goals and business outcomes.
• Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.
• Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.
• Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.
• Contribute to scaling initiatives that improve customer success processes, tools, and programs.

Job description

As an Enterprise Customer Success Manager, you’ll be the strategic partner helping our largest and most complex customers achieve measurable business outcomes through Foley’s compliance and safety solutions. You’ll drive retention, expansion, and value realization by combining deep industry expertise with a consultative, data-driven approach. This is a high-impact role that requires strong relationship management, business acumen, and the ability to influence cross-functionally to ensure customer success and satisfaction.

What you’ll do

• Lead strategic relationships with a portfolio of enterprise accounts, driving adoption, retention, and growth.

• Develop and execute account plans aligned with customer goals and business outcomes.

• Partner cross-functionally with Sales, Product, Marketing, Implementation, and Support to influence roadmap priorities and deliver an exceptional customer experience.

• Conduct regular executive business reviews to assess progress, demonstrate ROI, and identify expansion opportunities.

• Monitor account health and proactively address risk indicators through targeted engagement and mitigation plans.

• Contribute to scaling initiatives that improve customer success processes, tools, and programs.

Who you are

• You have 5–7 years of experience in Customer Success, Account Management, or a related role in a SaaS environment—ideally supporting compliance, logistics, or transportation clients.

• You’re adept at managing enterprise portfolios, driving measurable results, and leading strategic account planning.

• You excel at building trust with senior stakeholders across HR, Compliance, Safety, and Procurement.

• You’re data-driven, collaborative, and skilled at translating customer objectives into tangible business outcomes.

• You might thrive in this role if you’re proactive, resourceful, and energized by solving complex customer challenges.

• Understanding of DOT compliance across multiple modalities (FMCSA, PHMSA, etc.) and how it connects to technology adoption and customer workflows preferred.

Location: This role is primarily remote (US-based), with the expectation of occasional visits to our offices for team collaboration, training, or company events.

This role may be based remotely out of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

About us

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

Benefits
Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process, please contact us at [e-mail]

Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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