Strategic Enterprise Customer Success Manager

Enable; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Private Health Insurance

Electric Vehicle Scheme

Lucrative Bonus Plan

Equity Program

Career Growth

Training

Résumé du poste

Enable is seeking a Senior Customer Success Manager, Enterprise, to oversee the largest and most complex customers from onboarding through renewal. You will drive value, mitigate risks, and partner with the Revenue team to identify expansions while ensuring high customer satisfaction.

You will work with the Manager of Implementations to ensure successful onboarding and legacy retirement, while becoming a trusted adviser for customers throughout their Enable journey.

Qualifications

• Minimum 6 years in SaaS Customer Success.
• Experience managing Strategic and Enterprise customers.
• Proven track record of revenue expansion and renewal success.
• Strong communication with executive stakeholders and cross‑functional teams.
• Ability to balance multiple priorities and mitigate risks.
• Willingness to travel occasionally to meet customers.

Responsabilités

• Build lasting partnerships and act as strategic advisor to ensure retention and expansions.
• Present to stakeholders from end users to C‑level executives.
• Own risk mitigation and resolution plans with cross‑functional teams.
• Collaborate with Product, Sales, and Support to reflect customer needs.
• Develop strategic account plans to drive measurable ROI from Enable.
• Drive adoption and value realization across onboarding to post‑implementation stages.
• Support customer journey from onboarding to full adoption and upsell opportunities.

Connaissances

SaaS Customer Success

Stakeholder management

C-level communication

Account expansion strategy

Risk mitigation

Outils

Planhat

Description du poste

Enable is seeking a Senior Customer Success Manager, Enterprise, to oversee the largest and most complex customers from onboarding through renewal. You will drive value, mitigate risks, and partner with the Revenue team to identify expansions while ensuring high customer satisfaction.

You will work with the Manager of Implementations to ensure successful onboarding and legacy retirement, while becoming a trusted adviser for customers throughout their Enable journey.