Strategic Enterprise Success Lead

01A; New York (NY); On-site; USD 146,000 - 195,000; Full time

Job summary

Navan is seeking an Enterprise Customer Success Manager to own outcomes for a strategic portfolio, preserving partnerships, driving revenue and adoption across Travel, Expense, and Payments. You will translate priorities into joint success plans and align executive stakeholders across Sales, Launch, Product, Engineering, and Support to unlock measurable value.

You will manage multi-year plans, accelerate launch within 90 days where possible, and guide customers to full adoption and realization

Qualifications

• 7+ years of experience in enterprise customer success, strategic account management, consulting, revenue leadership, or a comparable customer-facing role.
• Demonstrated record of retaining and growing complex enterprise relationships while delivering measurable commercial, adoption, and customer outcomes.
• Experience leading global or highly matrixed customers with multiple products, regions, stakeholders, and executive sponsors.

Responsibilities

• Own post-sale outcomes across an assigned enterprise portfolio, with primary accountability for logo retention, revenue attainment, customer health, and durable partnership value.
• Build multi-year account strategies and joint success plans that connect customer business objectives to measurable adoption, value realization, renewal, and expansion outcomes.
• Accelerate customers from closed-won to launch, targeting launch within 90 days when scope permits and creating clear ownership for timelines, dependencies, and decisions.
• Drive customers toward full adoption within five months of launch and full realization by approximately month eight, adapting the plan to customer scope and complexity.
• Develop trusted, multi-threaded relationships with customer executives and leaders across Travel, Expense, Procurement, Finance, HR, Technology, Security, and regional teams.
• Lead EBRs, QBRs, steering committees, and executive conversations focused on value delivered, decisions required, emerging risks, and forward commitments.
• Maintain a reliable command of portfolio revenue, forecast, adoption, health, renewal timing, open commitments, and expansion pipeline; communicate changes and recommended actions clearly.
• Identify and advance expansion opportunities across products, employee populations, business units, and geographies in partnership with Sales and solution teams.

Job description

Navan is seeking an Enterprise Customer Success Manager to own outcomes for a strategic portfolio, preserving partnerships, driving revenue and adoption across Travel, Expense, and Payments. You will translate priorities into joint success plans and align executive stakeholders across Sales, Launch, Product, Engineering, and Support to unlock measurable value.

You will manage multi-year plans, accelerate launch within 90 days where possible, and guide customers to full adoption and realization