Senior Enterprise CS Leader: Revenue & Adoption

Navan; San Francisco (CA); On-site; USD 146,000 - 195,000; Full time

Job summary

Navan is seeking an Enterprise Customer Success Manager to own post-sale outcomes for a strategic portfolio, protecting revenue and delivering measurable value across Travel, Expense, and Payments. You will translate priorities into joint success plans and orchestrate cross-functional teams to ensure adoption and expansion.

The role requires 7+ years in enterprise customer success or related fields, with a proven history of retaining and growing complex relationships across multiple products and

Qualifications

• 7+ years of enterprise customer success or related role.
• Proven track record of retaining and growing complex enterprise relationships.
• Experience leading global or matrixed customers with multiple products and stakeholders.

Responsibilities

• Own post-sale outcomes for an enterprise portfolio, focusing on logo retention and revenue attainment.
• Build multi-year account strategies and joint success plans linked to adoption and renewal.
• Accelerate launch and drive full adoption within target timelines.
• Develop executive relationships across Travel, Expense, Procurement, Finance, HR, Tech, Security.
• Lead Executive Business Reviews and communicate risks and forward commitments.

Skills

Enterprise CS

Strategic account management

Revenue leadership

Executive relationship building

Data-driven decisions

Education

Bachelor's degree or equivalent

Job description

Navan is seeking an Enterprise Customer Success Manager to own post-sale outcomes for a strategic portfolio, protecting revenue and delivering measurable value across Travel, Expense, and Payments. You will translate priorities into joint success plans and orchestrate cross-functional teams to ensure adoption and expansion.

The role requires 7+ years in enterprise customer success or related fields, with a proven history of retaining and growing complex relationships across multiple products and