Strategic Enterprise CSM - Revenue, Adoption & Partnerships

01A; Palo Alto (CA); On-site; USD 146,000 - 195,000; Full time

Job summary

Navan is seeking an Enterprise Customer Success Manager to own post-sale outcomes for a portfolio of strategic enterprise customers. You will drive revenue attainment, adoption, and renewal while building executive relationships across Travel, Expense, Procurement, and Finance.

You will orchestrate cross-functional teams to accelerate launch, ensure measurable value, and guide multi-year strategies that connect business objectives to outcomes.

Qualifications

• 7+ years in enterprise customer success, strategic account management, or similar roles.
• Proven track record of retaining and growing complex enterprise relationships with measurable outcomes.
• Experience leading global or matrixed customers with multiple products and stakeholders.

Responsibilities

• Own post-sale outcomes for an enterprise portfolio with accountability for revenue, health, and renewal.
• Build multi-year account strategies linking objectives to measurable adoption and value.
• Accelerate time-to-launch and ensure timely ownership for timelines and decisions.
• Drive adoption and expansion through cross-functional collaboration and executive engagement.
• Develop trusted executive relationships across functions and regions; lead EBRs, QBRs and steering committees.
• Monitor portfolio revenue, forecast accuracy, and expansion opportunities; communicate changes clearly.

Skills

Strategic account management

Executive relationship management

Revenue leadership

Data-driven decision making

Customer success strategy

Education

Bachelor's degree or equivalent

Job description

Navan is seeking an Enterprise Customer Success Manager to own post-sale outcomes for a portfolio of strategic enterprise customers. You will drive revenue attainment, adoption, and renewal while building executive relationships across Travel, Expense, Procurement, and Finance.

You will orchestrate cross-functional teams to accelerate launch, ensure measurable value, and guide multi-year strategies that connect business objectives to outcomes.