Strategic Enterprise Solution Consultant

Atlassian; United States; À distance; USD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Health and wellbeing resources

Paid volunteer days

Bonuses & equity

Résumé du poste

At Atlassian, we seek a seasoned Advisory Services professional to guide strategic customer conversations and architect outcomes across Atlassian cloud, data center, and deployment models. You will translate technical capabilities into executive business outcomes, influence solution direction, and mentor peers while traveling for key customer engagements.

With 8+ years in SaaS or enterprise software and fluency in Japanese and business English, you’ll partner with sales, product, and support

Qualifications

• 8+ years of experience in SaaS or enterprise software environments.

Responsabilités

• Collaborate with peers across Advisory Services to align on strategic outcomes and deliver exceptional service to customers.
• Partner with customers to solve complex business challenges and help them achieve their goals through Atlassian products, practices, and solutions.
• Lead strategic customer conversations that connect business priorities, operating models, and technical solution direction.
• Identify and promote opportunities for service and product expansion within a customer's organization.
• Cultivate deep industry and solution expertise, staying current with evolving best practices that support different types of teams.
• Create high-value technical solution content and prescriptive guidance to support customer goals and outcomes across one or more Atlassian solution areas.
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address business drivers.
• Provide senior-level guidance on platform architecture, adoption strategy, and value realization across complex customer environments.
• Mentor peers through knowledge sharing, quality contribution, and role modeling of strong consulting practices.
• Travel occasionally, domestically and internationally, for customer meetings and internal events

Connaissances

Japanese (n‑ative)

English (business level)

Executive presence

Consultation skills

Cross-team collaboration

Outils

Jira

Confluence

Jira Service Management

Guard

Focus

Rovo

Description du poste

At Atlassian, we seek a seasoned Advisory Services professional to guide strategic customer conversations and architect outcomes across Atlassian cloud, data center, and deployment models. You will translate technical capabilities into executive business outcomes, influence solution direction, and mentor peers while traveling for key customer engagements.

With 8+ years in SaaS or enterprise software and fluency in Japanese and business English, you’ll partner with sales, product, and support