Data Center & Cloud Platform Solutions Consultant

Atlassian; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Atlassian seeks a seasoned professional to collaborate with Advisory Services and guide customers through strategic outcomes using Atlassian products. You will work with clients to solve business challenges, identify expansion opportunities, and build deep product and industry expertise.

You will promote best practices, tailor guidance for diverse stakeholders, and travel up to 30% domestically or internationally to support events and customer engagements.

Qualifications

• 4-6 years of experience within or working with SaaS companies.
• 2+ years in customer-facing roles engaging with customer stakeholders from admins to executives.
• Demonstrated expertise in Data Center Platform (Jira, Jira Service Management, Confluence, Bitbucket, Crowd).
• Background in cloud computing architectures, integration methods, product upgrades, and security considerations.

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes delivering exceptional service.
• Partner with customers to solve business challenges using Atlassian products and solutions.
• Identify and promote opportunities for service and product expansion within a client organization.
• Cultivate industry and solution expertise, staying current with best practices for different teams.

Skills

SaaS experience

Customer-facing experience

Cloud platform know-how

Data Center platform expertise

Tools

Jira

Jira Service Management

Confluence

Bitbucket

Crowd

Job description

Atlassian seeks a seasoned professional to collaborate with Advisory Services and guide customers through strategic outcomes using Atlassian products. You will work with clients to solve business challenges, identify expansion opportunities, and build deep product and industry expertise.

You will promote best practices, tailor guidance for diverse stakeholders, and travel up to 30% domestically or internationally to support events and customer engagements.