Strategic Enterprise Services Executive

World Wide Technology, Inc.

San Francisco, Northern (CA, KY)

Hybrid

USD 140,000 - 170,000

Full time

48 hours ago

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Benefits offered by this job

Health and Wellbeing

Profit Sharing

401k Plan with Company Matching

Life and Disability Insurance

Flexible Spending Accounts

PTO and Holidays

Parental Leave

Medical Leave

Nursing Mothers Benefits

Job summary

World Wide Technology seeks a Services Consultant to grow the Services business by leading the services sales process for assigned Fortune 500/Enterprise accounts. You will develop proposals, scope work, create statements of work, and drive opportunities to closure with account teams.

Leveraging WWT's Advanced Technology Center and platform for briefings, training, workshops, demos and POC's, you will deliver high-impact solutions across Infrastructure Modernization, Multicloud Architecture,

Qualifications

Bachelor's or Master's degree or equivalent experience.
10 years of related experience defining, selling, and delivering large-scale services engagements
Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders
Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
Strong written and verbal communication skills

Responsibilities

Increase Services profitability and revenue in assigned accounts and regions.
Develop Services business in assigned accounts and regions with some support from other team members.
Serve as the single point of contact for sales of Services for assigned accounts and regions
Establish and maintain contact with assigned clients. Develop relationships with key clients specific to Services engagement and within the overall account strategy set by the WWT Account Manager and Client Executive.
Create and develop new services opportunities in assigned accounts and regions.
Sales Services Oversite of all programs/projects
Monitor and report on the services health and finances for the region
Opportunity tracking and forecasting
Forecasting future resource requirements
Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography(s)
Conduct detailed requirements gathering and scoping sessions with clients and WWT stakeholders.
Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.
Create work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
Develop and present preliminary proposals as part of the scoping and services sales process.
Work with any WWT internal departments as needed to create services engagements that are set up for success.
Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.
Upon award of an engagement, work with SRC, PS, Finance, and other teams if applicable to ensure that the engagement is set up accurately. Work with PS team to ensure the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
Actively participate in customer-facing project/program kickoffs managed by PMs to explain and clarify the agreed upon objective, scope, and deliverables for the engagement.
Understand structure of service delivery organizations and incorporate lessons learned into future engagements.
Identify and develop additional services opportunities in the assigned accounts.
Conduct difficult, customer-facing discussions to address significant scope changes.
Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.