Strategic Enterprise Security Customer Success

Cisco Systems, Inc.

San Diego (CA)

On-site

USD 153,000 - 207,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Paid parental leave

Disability coverage

Life insurance

RSU grants

Paid time away

Volunteer days

Job summary

Cisco Systems, Inc. seeks a Customer Success Specialist to guide enterprise customers through adoption, risk reduction, and value realization for identity and Zero Trust solutions. You will drive integrations, health analysis, and quarterly reviews with security executives and IT teams.

The role emphasizes collaboration, strategic insights, and scalable success across large enterprise environments with a focus on measurable security ROI.

Qualifications

10+ years in Customer Success, TAM, or Solutions Architecture for enterprise SaaS or cybersecurity.
5+ years with IAM, MFA, SSO, SAML/OIDC or directory services.
1+ years using AI tools or LLMs to streamline tasks.
Experience managing enterprise relationships and executive business reviews.
Experience analyzing telemetry and authentication logs for risk.

Responsibilities

Manage proactive adoption strategies across Fortune 500 accounts.
Partner with security architects to integrate Cisco Duo across environments.
Lead Executive Business Reviews to demonstrate security ROI.
Leverage AI and telemetry to analyze account health and risk.
Foster collaboration through mentoring and knowledge sharing.

Skills

Enterprise SaaS

IAM / MFA / SSO

SAML/OIDC

Executive relationships

Telemetry analysis

AI tools / LLMs

Job description

The role emphasizes collaboration, strategic insights, and scalable success across large enterprise environments with a focus on measurable security ROI.

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