Secure Firewall Customer Success Specialist

Cisco Systems, Inc.

Atlanta (GA)

On-site

USD 140,000 - 191,000

Full time

2 days ago

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Benefits offered by this job

Life Insurance

Parental Leave

Paid Holidays

Sick Time

401(k)

Job summary

Cisco's Customer Experience (CX) Security team partners with enterprise customers to drive adoption, optimization, and long-term value from Cisco security solutions, including Secure Firewall. You will guide deployment, adoption, and optimization, using telemetry and insights to improve outcomes and growth.

You will lead workshops and onboarding sessions, develop Technical Adoption Plans, and collaborate with Sales, Engineering, and Product Management to ensure secure customer environments and

Qualifications

Bachelor's or higher with extensive related experience.
Experience in customer-facing technical roles within enterprise security.
Hands-on experience designing, deploying, or supporting Cisco Secure Firewall or similar technologies.

Responsibilities

Guide adoption, deployment, and optimization of Cisco Secure Firewall.
Lead customer workshops, onboarding sessions, and technical enablement programs.
Develop Technical Adoption Plans (TAPs) using telemetry and insights.
Conduct business reviews to share adoption progress and strategic recommendations.
Collaborate with Sales, Renewals, Engineering, and Product Management.

Skills

Customer-facing experience

Security architectures

Firewall management

CCIE Security

Education

Bachelor's degree with 8+ years

Master's degree with 6+ years

PhD with 3+ years

Tools

Cisco Secure Firewall

Job description

You will lead workshops and onboarding sessions, develop Technical Adoption Plans, and collaborate with Sales, Engineering, and Product Management to ensure secure customer environments and

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