Enterprise Security & Firewall Success Specialist

020 Cisco Systems, Inc.; Alpharetta (GA); On-site; USD 140,000 - 191,000; Full time

Benefits offered by this job

401(k) plan with Cisco matching

Paid parental leave

Short and long-term disability

Basic life insurance

Job summary

Cisco Systems, Inc is seeking a Customer Success Specialist focused on Cisco Secure Firewall to help enterprise customers achieve security and business goals. You will guide adoption, deployment, and optimization of firewall and hybrid mesh security solutions, using telemetry and AI-driven insights to improve outcomes.

With 8+ years in customer-facing security roles, you will lead workshops, validate deployments, and collaborate with Sales, Engineering, and Product Management to drive adoption

Qualifications

• 8+ years of related experience with Bachelor’s, 6+ with Master’s, 3+ with PhD, or equivalent.
• Hands-on experience designing, deploying, or supporting Cisco Secure Firewall or similar enterprise firewall technologies.
• Strong knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention technologies.
• Industry-certified such as CCIE Security or equivalent.

Responsibilities

• Partner with enterprise customers to align security strategies with business priorities and outcomes.
• Drive adoption and value realization of Cisco Secure Firewall capabilities, policy management, and threat defense solutions.
• Identify technical risks, adoption challenges, and opportunities to improve customer environments.
• Lead customer workshops, onboarding sessions, technical enablement programs, and executive briefings.
• Develop and lead Technical Adoption Plans (TAPs) using telemetry, analytics, and AI-driven insights.
• Conduct business reviews to share adoption progress, usage trends, and strategic recommendations.
• Support deployment readiness through testing, validation labs, and documentation of standard processes.
• Collaborate with cross-functional teams including Sales, Renewals, Engineering, and Product Management to improve customer experiences.
• Share customer feedback and field insights to support product and service improvements.
• Mentor team members and contribute to scalable customer success initiatives and operational excellence.

Skills

Customer-facing experience

Security architectures

Firewall management

Threat prevention knowledge

Education

Bachelor’s degree or higher in related field

CCIE Security or equivalent certification

Job description

Cisco Systems, Inc is seeking a Customer Success Specialist focused on Cisco Secure Firewall to help enterprise customers achieve security and business goals. You will guide adoption, deployment, and optimization of firewall and hybrid mesh security solutions, using telemetry and AI-driven insights to improve outcomes.

With 8+ years in customer-facing security roles, you will lead workshops, validate deployments, and collaborate with Sales, Engineering, and Product Management to drive adoption