Secure Firewall Customer Success Specialist

Cisco Systems, Inc; New York (NY); On-site; USD 140,000 - 191,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

401(k) match

Paid time off

Job summary

Cisco is seeking a Customer Success Specialist focused on Cisco Secure Firewall to guide adoption, deployment, and optimization for enterprise customers in the United States. You will leverage technical expertise and data-driven insights to drive secure outcomes and long-term growth in complex environments.

You will collaborate with Sales, Renewals, Engineering, and Product teams to ensure successful deployments and to capture customer feedback for ongoing improvements.

Qualifications

• Bachelor’s degree with 8+ years of related experience or equivalent
• Master’s degree with 6+ years, PhD with 3+ years, or equivalent professional experience
• Hands-on experience designing, deploying, or supporting Cisco Secure Firewall or similar enterprise firewall technologies
• Strong knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention technologies
• Industry-recognized certification such as CCIE Security or equivalent technical certification

Responsibilities

• Partner with enterprise customers to align security strategies with business priorities and desired outcomes
• Drive adoption and value realization of Cisco Secure Firewall capabilities and related solutions
• Identify technical risks, adoption challenges, and opportunities to improve customer environments
• Lead customer workshops, onboarding sessions, technical enablement programs, and executive briefings
• Develop and lead Technical Adoption Plans (TAPs) using telemetry and analytics

Skills

Customer-facing roles

Firewall design/deploy

Security architectures

CCIE Security (cert)

Education

Bachelor’s degree + 8+ years experience

Master’s degree 6+ years, PhD 3+ years

Tools

Cisco Secure Firewall

Job description

Cisco is seeking a Customer Success Specialist focused on Cisco Secure Firewall to guide adoption, deployment, and optimization for enterprise customers in the United States. You will leverage technical expertise and data-driven insights to drive secure outcomes and long-term growth in complex environments.

You will collaborate with Sales, Renewals, Engineering, and Product teams to ensure successful deployments and to capture customer feedback for ongoing improvements.