Strategic Enterprise SaaS Account Manager

Atlassian; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health & wellbeing resources

Volunteer days

Go perks & benefits

Job summary

At Atlassian, we seek a high-impact enterprise account professional to drive growth across senior-level relationships and renewals. You’ll leverage video, in-person meetings and cross-functional collaboration to expand strategic accounts and manage risk.

You will partner with sales on account planning, monitor product updates, and articulate value across our portfolio to customers and partners worldwide. Strong data skills and a proven track record in complex, multi-country deals are essential.

Qualifications

• 7+ years in account management, inside sales, customer success or related area.
• Proven Enterprise SaaS selling across global accounts.
• Experience engaging with prospects across countries and cultures via video/phone.
• Consistently meeting or exceeding performance goals.
• Experience managing Enterprise-level customer engagements and complex sales cycles.
• Experience working with Channel Partners & GSIs to grow accounts.
• Understanding SaaS customer journey and guiding customers through risk scenarios.
• Experience using Salesforce, Clari and Tableau.
• Strong data analysis to identify opportunities and project growth trajectories.

Responsibilities

• Accelerate growth by expanding existing customer footprints through a solution-oriented approach.
• Develop senior and executive relationships via video conferences and in-person meetings.
• Manage high-value renewals and expansions across a broad product portfolio.
• Oversee growth opportunity management and cross-functional collaboration for account planning.
• Partner with Sales on account planning and competitive market analysis.
• Increase customer awareness of Atlassian's product portfolio to uncover new opportunities.
• Stay informed on product updates and articulate improvements to customers and partners.
• Forecast accountability for your book of business and risk mitigation.

Skills

Enterprise SaaS sales

Account management

Video/phone communication

Performance-driven

Enterprise engagements

Complex sales cycles

Channel Partners & GSIs

SaaS customer journey

Data analysis and growth

Tools

Salesforce

Clari

Tableau

Job description

At Atlassian, we seek a high-impact enterprise account professional to drive growth across senior-level relationships and renewals. You’ll leverage video, in-person meetings and cross-functional collaboration to expand strategic accounts and manage risk.

You will partner with sales on account planning, monitor product updates, and articulate value across our portfolio to customers and partners worldwide. Strong data skills and a proven track record in complex, multi-country deals are essential.