Strategic Enterprise Account Manager

Atlassian; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health & wellbeing resources

Volunteer days

Perks & benefits

Job summary

At Atlassian, we embrace distributed-first work and empower our teams to work from wherever they are supported by a global network. We hire across countries where we have legal entities, with interviews conducted virtually.

We are seeking an experienced Account Manager to drive growth with large strategic customers, especially in the DACH region and France. The role focuses on retention, expansion, and cross-sell across Atlassian's portfolio, requiring strong relationship-building and

Qualifications

• 7+ years of experience in account management, inside sales, or customer success.
• 4+ years of experience selling Enterprise SaaS to global accounts.
• Proven ability to engage with prospects and build trust over phone and video.
• Experience meeting or exceeding performance goals.
• Experience with high-revenue, enterprise-level engagements.
• Experience with Channel Partners & GSIs to retain and grow customer accounts.
• Fluency in French; Spanish is a plus.
• Experience using Salesforce, Clari and Tableau.

Responsibilities

• Accelerate revenue growth by expanding footprints with existing customers.
• Develop senior and executive relationships via video conferences and in-person meetings.
• Manage high-value renewals and expansion across Atlassian's portfolio.
• Oversee end-to-end growth opportunities and sales cycles.
• Partner with Sales on account planning and driving book-of-business growth.
• Increase awareness of Atlassian's solutions to enable cross-sell opportunities.
• Stay informed on product updates and explain improvements to customers.
• Forecast ownership of your book of business.
• Identify risk pockets and propose solutions to protect the relationship.
• Collaborate cross-functionally to advocate customer needs.

Skills

Account management

Inside sales

Customer success

Enterprise SaaS

French language

Data analysis

Tools

Salesforce

Clari

Tableau

Job description

At Atlassian, we embrace distributed-first work and empower our teams to work from wherever they are supported by a global network. We hire across countries where we have legal entities, with interviews conducted virtually.

We are seeking an experienced Account Manager to drive growth with large strategic customers, especially in the DACH region and France. The role focuses on retention, expansion, and cross-sell across Atlassian's portfolio, requiring strong relationship-building and