Strategic Enterprise Account Manager: Growth & Retention

Atlassian; Austin (TX); Remote; USD 168,000 - 220,000; Full time

Benefits offered by this job

Health benefits

Equity or bonuses

Job summary

Atlassian seeks an accomplished commercial leader to own strategic account growth across its largest enterprise customers. You will drive expansion, negotiate complex deals, and partner with global sales teams to deliver multi-year value across the portfolio.

You will manage executive relationships, lead cross-functional integration with Solution Engineering, Advisory Services, Support, and Product teams, and ensure renewal and expansion targets are met.

Qualifications

• 7+ years of experience in enterprise account management, quota-carrying SaaS sales, or customer success managing large enterprise customers.
• 4+ years of experience selling and expanding Enterprise SaaS/Cloud solutions across a global account footprint.
• Proven track record of meeting or exceeding net retention, renewal, and expansion targets.
• Experience managing multi-million dollar ACVs and complex negotiations.
• Experience leading end-to-end sales and expansion cycles independently.
• Familiarity with ITSM, DevOps, Work Management, or Strategic Portfolio Management.
• Experience guiding cloud transformation journeys and platform adoption.
• Experience with Channel Partners and GSIs to co-deliver value.
• Fluency with Salesforce and Tableau to inspect pipeline and account growth.
• Strong executive presence and ability to build trust with VP/C-level stakeholders.

Responsibilities

• Accelerate revenue growth and expansion across Atlassian's product portfolio.
• Lead strategic account planning, whitespace mapping, and growth strategies.
• Develop and expand Senior and Executive relationships via video and in-person.
• Manage high-value renewals and expansions to secure long-term commitments.
• Lead multi-million dollar sales cycles end-to-end.
• Drive platform consolidation and cloud migrations.
• Conduct proactive executive value reviews to demonstrate ROI.
• Maintain forecast accuracy and pipeline discipline.

Skills

Enterprise account management

Quota-carrying SaaS sales

Customer success

Strategic account planning

Salesforce

Tableau

Tools

Salesforce

Tableau

Job description

Atlassian seeks an accomplished commercial leader to own strategic account growth across its largest enterprise customers. You will drive expansion, negotiate complex deals, and partner with global sales teams to deliver multi-year value across the portfolio.

You will manage executive relationships, lead cross-functional integration with Solution Engineering, Advisory Services, Support, and Product teams, and ensure renewal and expansion targets are met.