Strategic Enterprise SaaS Account Manager

PagerDuty, Inc.; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationD­

Paid parental leave: 22 weeks for the孕

Paid volunteer time off: 20 hours per年

Company-wide hack weeks

Mental wellness programs

Job summary

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansion with cross-functional collaboration.

The role emphasizes data-driven decision making, strong commercial acumen, and deep product knowledge to optimize configuration and feature usage. Hybrid work model with global offices and a focus on customer outcomes, renewal negotiations, and enterprise software expertise.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Relationship building

Commercial acumen

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansion with cross-functional collaboration.

The role emphasizes data-driven decision making, strong commercial acumen, and deep product knowledge to optimize configuration and feature usage. Hybrid work model with global offices and a focus on customer outcomes, renewal negotiations, and enterprise software expertise.