Strategic Enterprise Account Manager – AI SaaS

PagerDuty, Inc.; Lincoln (NE); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & Hibernation-D

Job summary

PagerDuty, Inc. is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving adoption, renewals, and growth with cross-functional teams. You will maintain relationships, negotiate renewals, and identify expansion opportunities to deliver measurable business value.

The ideal candidate combines customer success and sales acumen, with experience in SaaS and AI-driven insights, and a proactive, data-driven mindset to optimize outcomes.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account Management

Customer Success

Renewals

SaaS

Data-driven

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving adoption, renewals, and growth with cross-functional teams. You will maintain relationships, negotiate renewals, and identify expansion opportunities to deliver measurable business value.

The ideal candidate combines customer success and sales acumen, with experience in SaaS and AI-driven insights, and a proactive, data-driven mindset to optimize outcomes.