Strategic Enterprise Customer Success (Remote)

Meazure Learning; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Flexible PTO

Remote/hybrid work

Professional development

Job summary

Meazure Learning in the United States seeks a Customer Success Manager to drive long-term success and retention of current partnerships by delivering white glove service and forging strong relationships. You will develop engaging relationships to optimize the customer experience and help clients achieve successful outcomes with Meazure Learning.

You will manage 15–25 mid‑market and enterprise accounts with $2–4M in annual revenue, partner with Product for beta pilots and client adoption, and

Qualifications

• 3-5 years in a customer service role.
• Strong written and verbal communication.
• Technical aptitude with web apps, Google Apps, and MS Office.
• Outstanding relationship-building abilities.
• Ability to multi-task and manage multiple accounts.

Responsibilities

• Drive customer success as the first point of contact for named accounts.
• Maintain 15–25 mid‑market and enterprise accounts with $2–4M annual revenue.
• Partner with Product for product and feature roll-out; gain beta and pilot partners and assist with adoption.
• Represent Meazure Learning at conferences and meetings with accounts.
• Provide ongoing education and training with the Customer Education Team.
• Forecast volumes for the assigned book of business for a rolling twelve‑month horizon.
• Collaborate with the Partnership team to strategize and provide relationship updates.
• Travel to visit accounts and conduct training with Insight reports and Power BI.

Skills

Relationship management

Communication skills

Multi-tasking

Tech-savvy

Travel willingness

Client onboarding

Tools

Power BI

Google Apps

Microsoft Office

Job description

Meazure Learning in the United States seeks a Customer Success Manager to drive long-term success and retention of current partnerships by delivering white glove service and forging strong relationships. You will develop engaging relationships to optimize the customer experience and help clients achieve successful outcomes with Meazure Learning.

You will manage 15–25 mid‑market and enterprise accounts with $2–4M in annual revenue, partner with Product for beta pilots and client adoption, and