Senior Enterprise Customer Success – Remote

Meazure Learning; Durham (NC); On-site; USD 110,000 - 155,000; Full time

Benefits offered by this job

Competitive salary

Health, Dental, Vision insurance

401(k) match

Generous PTO

Remote & Hybrid

Job summary

Meazure Learning is seeking a Sr. Customer Success Manager to own long-term success and retention of partnerships, providing white-glove service to clients and developing strong relationships to drive value and outcomes.

You will manage 5–10 strategic accounts with a $5–$10M annual revenue portfolio, serve as primary liaison for account growth, and collaborate with Education and Partnerships teams to boost adoption and satisfaction. Travel up to 20% is expected.

Qualifications

• Approximately 5–7 years in a customer service or customer success role.
• Strong written and verbal communication skills.
• Technical aptitude with web-based applications, Google Apps, and Microsoft Office.

Responsibilities

• Drive customer success as the first contact for named accounts.
• Serve as the primary liaison to sustain exam volume within current partner accounts.
• Manage 5–10 Strategic and Enterprise accounts with $5–$10M annual revenue.
• Represent Meazure Learning at conferences and meetings with accounts.
• Build relationships with key influencers within each assigned partner to increase satisfaction.
• Provide ongoing education and training on Meazure Learning products with the Customer Education Team.
• Forecast volumes for the rolling twelve-month book of business.
• Track churn rate and satisfaction scores; turn risks into opportunities.

Skills

Customer success

Relationship building

Communication skills

Project management

Technical aptitude

Will travel

Microsoft Office

Google Apps

Troubleshooting

Tools

Tableau

Insight reports

CRM system

Job description

Meazure Learning is seeking a Sr. Customer Success Manager to own long-term success and retention of partnerships, providing white-glove service to clients and developing strong relationships to drive value and outcomes.

You will manage 5–10 strategic accounts with a $5–$10M annual revenue portfolio, serve as primary liaison for account growth, and collaborate with Education and Partnerships teams to boost adoption and satisfaction. Travel up to 20% is expected.