Senior Customer Success Leader - Remote/Hybrid

Proctoru Inc.; Durham (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with company matching

Health, Dental, & Vision Insurance

Flexible time off

Remote and hybrid first organization

Great working environment

Job summary

Meazure Learning is seeking a Sr. Customer Success Manager in Durham, NC to own long-term retention and maximize value for strategic accounts.

You will deliver white-glove service, develop strong relationships, and drive adoption of Meazure Learning products across multiple enterprise partners. The role requires building executive-level relationships, training clients, forecasting volumes, and collaborating with the Partnership and Education teams to turn insights into action.

Qualifications

• 5–7 years in a customer service role.
• Strong written and verbal communication skills.
• Technical aptitude with web-based applications, Google Apps, and Microsoft Office.

Responsibilities

• Serve as the primary liaison for named accounts and drive customer success.
• Maintain and grow exam volume with current partners.
• Manage 5–10 strategic/enterprise accounts with a $5–$10M portfolio.
• Build relationships with influencers to improve satisfaction and retention.
• Provide education and training on Meazure Learning products.
• Forecast volumes for a rolling 12-month period.
• Collaborate with Partnership and Customer Engagement teams on programs.

Skills

Customer Success

Account Management

Communication

Multi-tasking

Travel readiness

Tools

Tableau

Insight reports

Web apps

Job description

Meazure Learning is seeking a Sr. Customer Success Manager in Durham, NC to own long-term retention and maximize value for strategic accounts.

You will deliver white-glove service, develop strong relationships, and drive adoption of Meazure Learning products across multiple enterprise partners. The role requires building executive-level relationships, training clients, forecasting volumes, and collaborating with the Partnership and Education teams to turn insights into action.