Senior Enterprise Customer Success Leader - Remote

Meazure Learning; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Health, Dental, Vision insurance

401(k) with company match

Flexible time off

Remote/hybrid work

Professional development

Job summary

Meazure Learning is seeking a Sr. Customer Success Manager to own long-term success and retention of current partnerships by delivering white-glove customer service to clients.

You will develop engaging relationships to optimize the customer experience and help them achieve successful outcomes with Meazure Learning. You will manage 5–10 strategic and enterprise accounts, overseeing a typical portfolio of $5–$10M in annual revenue, and collaborate with internal teams to drive adoption of our

Qualifications

• Approximately 5-7 years’ experience in a customer service role.
• Strong written and verbal communication skills required.
• Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite.
• Ability to multi-task, prioritize, and manage multiple partner relationships daily.

Responsibilities

• Drive customer success as the first point of contact for customers in named accounts.
• Serve as the primary liaison to sustain exam volume within current partner accounts.
• Protect business with current partners to reduce churn and deter competitors.
• Manage 5-10 Strategic and Enterprise accounts with a typical portfolio of $5–$10M in annual revenue.
• Represent Meazure Learning at conferences and meetings with accounts.
• Build relationships with key influencers within each assigned partner.

Skills

Customer success

Account management

Communication

Relationship building

Multi-tasking

Travel 20%

Tools

Google Workspace

Microsoft Office

Job description

Meazure Learning is seeking a Sr. Customer Success Manager to own long-term success and retention of current partnerships by delivering white-glove customer service to clients.

You will develop engaging relationships to optimize the customer experience and help them achieve successful outcomes with Meazure Learning. You will manage 5–10 strategic and enterprise accounts, overseeing a typical portfolio of $5–$10M in annual revenue, and collaborate with internal teams to drive adoption of our