Remote Customer Success Manager for Enterprise Accounts

Proctoru Inc.; Durham (NC); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Health/Dental/Vision insurance

Flexible time off

Remote & hybrid first

Job summary

Meazure Learning seeks a Customer Success Manager to own the long-term success and retention of our client partnerships, delivering white-glove service and building deep relationships to drive outcomes.

You will manage a portfolio of mid-market to enterprise accounts, collaborate with Product for feature rollouts, and train clients on Meazure Learning solutions, while forecasting volumes and striving to reduce churn.

Qualifications

• 3–5 years’ experience in a customer service role.
• Strong written and verbal communication skills required.
• Technical aptitude with proficiency in web-based applications and Microsoft Office.
• Outstanding relationship and rapport-building abilities.
• Ability to multi-task, prioritize, and manage time across clients and initiatives.

Responsibilities

• Drive customer success as the first point of contact for named accounts.
• Sustain exam volume within current partner accounts and manage 15–25 mid-market to enterprise accounts.
• Collaborate with Product for rollouts and client adoption; assist beta/pilot partners.
• Represent Meazure Learning at conferences and meetings with accounts.
• Educate clients on Meazure Learning products with Education Team; provide ongoing training.
• Forecast volumes and drive adoption across segments within accounts.

Skills

Customer service

Communication

Relationship-building

Time management

Travel readiness

Education

Bachelor's degree preferred

Tools

Google Apps

Microsoft Office

Job description

Meazure Learning seeks a Customer Success Manager to own the long-term success and retention of our client partnerships, delivering white-glove service and building deep relationships to drive outcomes.

You will manage a portfolio of mid-market to enterprise accounts, collaborate with Product for feature rollouts, and train clients on Meazure Learning solutions, while forecasting volumes and striving to reduce churn.