Strategic Enterprise Customer Success Manager

Trebellar, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible time off

Job summary

Trebellar, Inc. is seeking a Customer Success leader to own a portfolio of enterprise accounts from contract through renewal and expansion.

You will translate business priorities into clear success plans, drive adoption, and maintain strong executive-level relationships with senior real estate leaders at large enterprises. Collaborate with Product, Engineering, and Sales to embed Trebellar into client workflows, monitor usage data, and ensure scalable, repeatable success.

Qualifications

• 4 to 7 years of Customer Success experience in enterprise settings.
• Experience owning enterprise account health end to end, including onboarding, adoption, renewal, and expansion.
• Ability to build and manage structured success plans tied to customer goals.

Responsibilities

• Own the relationship for a portfolio of enterprise accounts from signed contract through expansion and renewal.
• Turn customer priorities into success plans, adoption milestones, and executive conversations.
• Collaborate with Product, Engineering, and Sales to provide customer context and coordinate support.
• Drive account health, retention, and renewal readiness; identify risks early and address them with internal partners.
• Lead structured executive reviews and identify expansion opportunities within existing accounts.

Skills

Customer Success

Enterprise account management

Data-driven decisions

Executive communication

Cross-functional collaboration

Problem solving

Job description

Trebellar, Inc. is seeking a Customer Success leader to own a portfolio of enterprise accounts from contract through renewal and expansion.

You will translate business priorities into clear success plans, drive adoption, and maintain strong executive-level relationships with senior real estate leaders at large enterprises. Collaborate with Product, Engineering, and Sales to embed Trebellar into client workflows, monitor usage data, and ensure scalable, repeatable success.