Strategic Customer Success Leader for Enterprise Accounts

Sitetracker; Montclair (NJ); On-site; USD 150,000 - 160,000; Full time

Job summary

Sitetracker, a leading Customer Success partner for large enterprises in the US, seeks a Senior Customer Success Manager to owns strategic relationships and drive ROI across a diverse portfolio. You’ll lead business discussions, align with executives, and shape success plans that maximize value from Sitetracker’s platform.

You’ll work with Renewals and Sales to influence renewals and expansion, diagnose risks, and drive adoption through data-driven insights and tailored executive-ready content.

Qualifications

• High-touch engagement to drive measurable value for enterprise customers.
• Ability to craft and execute account and success plans with ROI focus.
• Experience partnering with Renewals and Sales to influence renewals.

Responsibilities

• Own strategic relationships across a diverse US accounts portfolio.
• Develop and execute success and account plans articulating ROI.
• Identify risks, mitigate blockers, and improve customer experience.
• Collaborate with cross-functional teams to ensure renewals and expansion.
• Communicate value via executive-ready content and business cases.

Skills

Manage enterprise accounts

Account plans & ROI

Cross-functional collaboration

Stakeholder relationships

Customer value realization

Tools

Google Docs

PowerPoint

Excel

Job description

Sitetracker, a leading Customer Success partner for large enterprises in the US, seeks a Senior Customer Success Manager to owns strategic relationships and drive ROI across a diverse portfolio. You’ll lead business discussions, align with executives, and shape success plans that maximize value from Sitetracker’s platform.

You’ll work with Renewals and Sales to influence renewals and expansion, diagnose risks, and drive adoption through data-driven insights and tailored executive-ready content.