Enterprise Customer Success Manager: Data-Driven Growth

Reltio, Inc.; Clifton (TX); Hybrid; USD 121,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Reltio, Inc. is seeking a Customer Success Manager to drive adoption and retention for large enterprise customers. You will serve as the post-sale contact, guiding customers through the product suite and ensuring alignment with business goals and ROI.

You will collaborate with sales and marketing to showcase value and expand opportunities. You will build strategic success plans, maintain health metrics, and lead executive meetings to secure continued satisfaction and renewal, while fostering

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space.
• Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts.

Responsibilities

• Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy.
• Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success.
• Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals.
• Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals.
• Hold and grow a trusted advisor relationship with customer sponsors to align with customer’s business case, strategy, and goals.

Skills

Customer Success

Account management

Enterprise software

Cloud software knowledge

Communication skills

Presentations

Data governance knowledge

Reltio experience

Education

Bachelor's degree or equivalent experience

Job description

Reltio, Inc. is seeking a Customer Success Manager to drive adoption and retention for large enterprise customers. You will serve as the post-sale contact, guiding customers through the product suite and ensuring alignment with business goals and ROI.

You will collaborate with sales and marketing to showcase value and expand opportunities. You will build strategic success plans, maintain health metrics, and lead executive meetings to secure continued satisfaction and renewal, while fostering