Strategic Enterprise Customer Success Manager

Engine; Texas; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Health benefits

Fertility benefits

Paid family leave

Job summary

WP Engine is seeking an experienced Customer Success Manager to act as the trusted advisor for high-value accounts. You will coordinate with sales, product, and support teams to deliver tailored solutions that align with customer goals.

The role emphasizes retention, revenue growth, and customer advocacy across Enterprise and Mid-Market portfolios. Travel for internal meetings and select customer engagements is required.

Qualifications

• Bachelor's degree in business or related field.
• Five+ years of proven experience in account or customer success management.
• Ability to build and maintain long-lasting partnerships with high-level customers.
• Exceptional communication, presentation, and negotiation skills.
• Strong business acumen and understanding of customer industries, challenges, and goals.
• Excellent organizational and time-management skills with multiple accounts.
• Proficiency with CRM software (Salesforce, Gainsight).
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Cultivate and maintain executive-level partnerships with key stakeholders within an account portfolio.
• Act as central point of contact between customers and internal teams to ensure seamless collaboration.
• Develop and implement strategic account plans with clear objectives and goals.
• Identify opportunities for upselling and cross-selling through customer needs analysis.
• Lead renewal strategies and contract administration to maximize lifetime value.
• Triage and resolve customer questions, coordinating with Technical Support & TAM teams.

Skills

Account management

Customer success

Upsell

Cross-sell

Strategic planning

Education

Bachelor's degree in business or related field

Tools

Salesforce

Gainsight

Job description

WP Engine is seeking an experienced Customer Success Manager to act as the trusted advisor for high-value accounts. You will coordinate with sales, product, and support teams to deliver tailored solutions that align with customer goals.

The role emphasizes retention, revenue growth, and customer advocacy across Enterprise and Mid-Market portfolios. Travel for internal meetings and select customer engagements is required.