Enterprise Customer Success Leader

Tech Ladies®

Raleigh (NC)

On-site

USD 70,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Company Stock Options

Health & Wellness benefits

401(k) with match

Job summary

WP Engine is seeking an experienced Customer Success Manager in Raleigh to act as a trusted advisor for high-value accounts. You will craft account strategies, drive revenue retention and growth, and coordinate with sales, marketing, product, and support to deliver exceptional service aligned with customers' goals.

You will monitor usage, adoption, and churn risk, conduct business reviews, and manage renewals across Enterprise and Mid-Market portfolios.

Qualifications

Bachelor's degree in business or related field.
5+ years of experience in account or customer success management with revenue growth.
Ability to build long-lasting partnerships with high-level customers.
Excellent communication, presentation, and negotiation skills.

Responsibilities

Cultivate and maintain executive-level partnerships with key stakeholders within accounts.
Develop and execute strategic account plans with short- and long-term goals.
Monitor portfolio health and identify churn risks; conduct regular business reviews.
Own retention and renewal lifecycle for Enterprise & Mid-Market accounts and drive revenue growth.
Identify expansion opportunities and collaborate with Sales to close upsell/cross-sell.
Triage and resolve customer questions, coordinating with Technical Support and TAM teams.