Strategic Enterprise Success Manager

Partner Company; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Partner Company is seeking a Customer Success Manager to own strategic relationships across a portfolio of enterprise accounts in a defined industry vertical. The role emphasizes high-touch engagement with executive stakeholders to drive customer health and outcomes.

You will serve as the primary CSM for Tier 1 and Tier 2 accounts, develop comprehensive account plans, and conduct quarterly business reviews while identifying expansion opportunities.

Qualifications

• 5+ years in customer success, account management, or consulting within HCM, Payroll, or Workforce Management.
• Experience managing executive-level relationships and deep understanding of HCM solutions.
• Fully remote work environment with a strategic, enterprise-focused customer portfolio.

Responsibilities

• Own strategic customer relationships across a portfolio of enterprise accounts within an assigned industry vertical.
• Provide high-touch engagement and work with executive stakeholders to drive customer health and outcomes.
• Serve as the primary Customer Success Manager for Tier 1 and Tier 2 accounts, building and maintaining comprehensive account plans.
• Establish executive sponsor partnerships and conduct quarterly business reviews while identifying expansion and upsell opportunities.

Skills

Executive relationship management

Strategic account planning

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Partner Company is seeking a Customer Success Manager to own strategic relationships across a portfolio of enterprise accounts in a defined industry vertical. The role emphasizes high-touch engagement with executive stakeholders to drive customer health and outcomes.

You will serve as the primary CSM for Tier 1 and Tier 2 accounts, develop comprehensive account plans, and conduct quarterly business reviews while identifying expansion opportunities.